Senior Customer Support Executive Ads247365 India Pvt Ltd

About Ads247365 India Pvt Ltd

Job Description

Profile- Senior Customer Support Executive (hospitals and health care domain) Location- Bellary Road, Ganganagar, Bengaluru, karnataka Interview Mode- F2F only (canidate must have prior experience in hospital and health care domain) KEY RESPONSIBILITIES Work effectively in a team environment with a pleasant, professional, and courteous demeanor. Manage and process medical prescriptions accurately, ensuring compliance with US healthcare regulations (e.g., HIPAA). Provide support via email, chat, and outbound & inbound calls to both internal and external customers. Assist patients, and healthcare providers with prescription-related queries and issue resolution. Address customer queries, resolve complaints, and ensure customer satisfaction. Maintain accurate patient records and ensure data privacy standards are met. Handle escalations and complex prescription cases professionally and efficiently. Conduct problem-cause analysis to identify and resolve customer issues efficiently. Key Requirements: 4+ experience in customer service within the Medical & Healthcare Industry is preferred. Excellent verbal and written communication skills. Strong problem-solving and analytical abilities. Ability to manage multiple customer interactions effectively. Handle customer complaints, and provide appropriate solutions and alternatives within the time limits A proactive attitude and a commitment to delivering exceptional customer service. Preferred Qualifications: Experience in telemedicine, online pharmacies, or US healthcare customer support. Familiarity with insurance claims processing and prior authorization workflows. Knowledge of e-prescribing platforms and US pharmacy network Ability to work in a fast-paced and regulated environment Job Types: Full-time, Permanent Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift UK shift US shift Performance bonus Yearly bonus Application Question(s): do you have prior experience in healthcare domain are you available for face to face interview at company office that is in ganganagar, bengaluru what's your current ctc what's your expected ctc what's your notice period what's your total years of experience in customer support Work Location: In person Speak with the employer +91 7082885054,