Senior Customer Service Associate Infosec Ventures
Infosec Ventures
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Haryana
Skills: Client Servicing, Issue resolution, voicebased queries, Product Demos, onboarding clients, Client relationships
About Infosec Ventures
Job Description
Job Title: Customer Support Associate Location: Sector-18,Gurgaon Mode: 5 days a week, WFO About Us Infosec Ventures incubates and scales cyber security innovators that solve for inefficiencies in cyber security, solve big problems and deliver exceptionally high return on investment for customers. IV is on a mission to make the world cyber safe, by protecting systems and the human operating system. Some notable current ventures include humanfirewall.io, emailauth.io, bugsbounty.com, securityrating.com among others. What we're looking for Were looking for a proactive Customer Support Associate with experience in client servicing, handling voice-based queries, and providing product demos. The ideal candidate will be responsible for onboarding clients, resolving concerns efficiently, and ensuring a seamless support experience. Key Responsibilities: Handle inbound/outbound voice support and client queries Deliver product walkthroughs and onboarding support Build strong client relationships through prompt issue resolution Coordinate with internal teams to ensure client satisfaction Job Type: Full-time Benefits: Provident Fund Schedule: Day shift Monday to Friday Application Question(s): Where are you currently residing What's your monthly fixed salary (Don't include Variable) What's your notice period in-days What's your expected CTC Work Location: In person,