Senior Associate - Process Coach Genpact

About Genpact

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Senior Associate - Process Coach In this role, one plays a crucial role in enhancing the performance and efficiency of the team. These responsibilities help maintain high standards of service and operational efficiency in work environment. Responsibilities Barge Voice/Non-Voice tickets and share feedback with agents regularly. Conduct huddles & share process updates on daily basis. Conduct process training for new hires and drive quality initiatives Work with the Knowledge management team to ensure all the knowledge articles are accurate and updated. Also to ensure new articles are created when required Investigate feedback or escalations and issues, and suggest and work on process improvement projects. Qualifications we seek in you! Minimum Qualifications / Skills Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field. Strong domain knowledge and technical orientation. Knowledge of OS, MDM and Office Issues. Preferred Qualifications/ Skills Customer Service and Problem-Solving attitude. Good communications skills in English. Should be able to deliver on tight timelines. JobSenior Associate Primary LocationIndia-Hyderabad ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingOct 11, 2024, 2:43:56 AM Unposting DateOngoing Master Skills ListConsulting Job CategoryFull Time,