Senior Associate, Customer Service Nordson

About Nordson

Job Description

As a customer service representative, you will be responsible for providing excellent pre- and post-sale support to customers across various subfamilies. Your main duties will include responding promptly to customer inquiries via phone, email, or website chatbot within an inbound or outbound service center environment, all while maintaining high service and quality standards. In addition to handling customer inquiries, you will also be tasked with processing customer orders, bills, accounts, and various applications related to service, maintenance, and termination. Your role will involve troubleshooting and effectively resolving any customer complaints that may arise during interactions. Overall, you will play a crucial role in ensuring customer satisfaction by delivering efficient and effective customer service across multiple channels. Your ability to communicate clearly, problem-solve, and address customer needs promptly will be key to your success in this role.,