Senior Agents Adeeba e Services Pvt. Ltd.

About Adeeba E Services Pvt. Ltd.

Job Description

Adeeba E-Services Pvt. Ltd. is an international contact center with operations in India and the US. Since 2014, the company has been providing telemarketing services to offshore consumers and businesses. Adeeba E-Services has established a strong foundation based on customer satisfaction, superior services, and reliable support functions. The company prioritizes trust, accountability, and the quality of its products and technical services, leading to enhanced performance and increased productivity through continuous research and development efforts. We are currently looking to expand our team and have an exciting opportunity for individuals interested in joining our UK/US shift for Inbound Tech Support Process. As a part of our team, you will be responsible for handling inbound calls related to printer, router, and antivirus issues, diagnosing the problems, and recommending appropriate solutions to customers. Additionally, you will be involved in selling technical support plans and relevant software to customers. Key Responsibilities: - Taking inbound calls and addressing printer, router, and antivirus issues - Diagnosing problems and providing customers with the best solutions - Selling technical support plans and software to customers Candidate Profile: - At least 6 months to 1 year of experience in outbound tech support - Ability to effectively close calls - Strong convincing and sales skills - Salary Range: Rs. 12,000-22,000/month (fixed) + Lucrative Incentives - Shift: UK/US Shift - Working Days: 6 days a week Benefits and Facilities: - Fixed Salary credited on the 1st of every month - Lucrative incentives on a daily/monthly basis - Additional spot incentives - 24 leaves in a year, comp offs, and birthday leaves - Medical benefits Contact Priyanka (HR) at 9804149788 for any further queries regarding the position. We ensure that all your information will be kept confidential in accordance with EEO guidelines. Join us at Adeeba E-Services Pvt. Ltd. and be a part of a dynamic team dedicated to providing top-notch tech support services to our customers.,