Senior Advanced Services Engineer, CSS, Database Oracle
Oracle
Office Location
Full Time
Experience: 5 - 5 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: Performance tuning, Oracle database, GoldenGate, Exadata, Oracle RAC, Oracle ASM, Data Guard, Oracle Enterprise Manager, Technical Troubleshooting, Backup Recovery, DBA skills, DB Security, Support processes, Golden Gate configuration
About Oracle
Job Description
As a member of the Support organization at Oracle, your primary focus will be to deliver excellent post-sales support and solutions to the Oracle customer base while also acting as a dedicated advocate for customer needs. Your responsibilities will include handling post-sales non-technical customer inquiries through phone and electronic channels, as well as addressing technical questions related to the use of and troubleshooting for our Electronic Support Services. You will serve as a crucial point of contact for customers, playing a key role in nurturing customer relationships with Support and offering guidance and support to internal Oracle employees in various customer situations and escalated issues. Your key responsibilities will include: - Being available for 24x7 shift operations when required - Demonstrating strong performance tuning skills, including query level tuning, database tuning, and memory level tuning - Possessing expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data Guard, Backup & Recovery, etc. - Demonstrating strong DBA skills and practical experience with Oracle Database 11g, 12c, and 19c - Experience in implementing high availability features of Oracle Database - Familiarity with Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus - Knowledge of DB Security including AVDF, DB Vault, Oracle Key Vault, e-Wallet, TDE will be advantageous - Demonstrating sharp technical troubleshooting skills - Having a good understanding of support processes - Ability to manage escalated technical situations and develop effective action plans - Identifying proactive services that benefit customers - Facilitating collaboration between Development and Support teams - Configuration, administration, troubleshooting, and performance tuning of Golden Gate Additionally, knowledge or understanding of the Indian Banking environment and applications will be beneficial for this role. This position is at Career Level - IC3.,