Semi Voice Process Shree Mutual Fund Services PVT LTD
Shree Mutual Fund Services PVT LTD
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Chennai
Skills: Customer Support, Inbound Calls, Email Support, Product Knowledge, Documentation, Data Entry, Reporting, Outbound Calls, Chat Support, Recordkeeping
About Shree Mutual Fund Services PVT LTD
Job Description
Key Responsibilities: Customer Support (Voice and Non-Voice): Handle inbound and outbound customer calls to resolve issues, provide information, and address queries. Manage email and chat support, ensuring timely responses and resolution of customer concerns. Assist in providing product or service-related information and clarifications over calls and written communication. Documentation and Record-Keeping: Update and maintain accurate customer records in the database after each interaction. Process customer requests, follow up on pending queries, and track the progress of issues. Data Entry and Reporting: Input customer details, feedback, and service logs into CRM systems or relevant platforms. Prepare regular reports or summaries based on the customer interactions and feedback. Job Types: Full-time, Permanent Benefits: Flexible schedule Health insurance Life insurance Provident Fund Schedule: Day shift Fixed shift Monday to Friday Morning shift Work Location: In person,