Security Analyst - L2 NTT DATA

About NTT DATA

Job Description

As a Security Managed Services Engineer (L2) at NTT DATA, your role involves ensuring the operational continuity of clients" Security Infrastructures and systems by providing a comprehensive managed service. By proactively monitoring, investigating, and resolving technical incidents and problems, you play a crucial part in restoring service to clients while adhering to service level agreements (SLA). Your responsibilities also include offering second-line support for incidents and requests of medium complexity and providing support on project work as required. Key Responsibilities: - Proactively monitor work queues and perform operational tasks to resolve incidents/requests within agreed SLA. - Update tickets with resolution tasks performed and log all incidents and issues promptly. - Provide second-level support, identify root causes of incidents, and communicate effectively with other teams and clients for support extension. - Execute changes with risk identification and mitigation plans, follow shift handover processes, and escalate tickets when necessary. - Collaborate with automation teams for task optimization and automation, work across resolver groups, and contribute to change management processes. - Conduct maintenance activities, analyze incident/request tickets, produce trend analysis reports, and contribute to project work as needed. - Assist L1 Security Engineers, manage client escalations, and ensure changes are carried out with proper approvals. - Implement disaster recovery functions and tests when required. Knowledge and Attributes: - Effective communication and collaboration across diverse cultures and social groups. - Strong planning and adaptability skills, positive outlook, and ability to work well under pressure. - Active listening, client-centric approach, and ability to adapt to changing circumstances. Academic Qualifications and Certifications: - Bachelor's degree in IT/Computing or equivalent work experience. - Relevant certifications in supported services, with CCNA certification required and CCNP in Security or PCNSE certification preferred. Required Experience: - Moderate experience in managed services for Security Infrastructure. - Working knowledge of ticketing tools, ITIL processes, and vendor/3rd party interactions. Workplace Type: On-site Working Join NTT DATA, a global innovator in business and technology services, dedicated to helping clients innovate, optimize, and transform for long-term success. With a commitment to R&D and a diverse team across 50+ countries, we offer business and technology consulting, data and AI solutions, and digital infrastructure services. As an Equal Opportunity Employer and a Global Top Employer, we strive to create a positive client experience and drive sustainable digital transformation.,