SDM- QA - GO/JC/21382/2025 Golden Opportunities
Golden Opportunities
Office Location
Full Time
Experience: 12 - 12 years required
Pay:
Salary Information not included
Type: Full Time
Location: Hyderabad
Skills: Transactional Quality, Quality Assurance, Telecom
About Golden Opportunities
Job Description
Job Description Minimum 12+ years of experience in Quality Management Job Description: Audit and assess the performance based on certain pre-defined parameters or checklist on a random sample picked for audit. Evaluate each transaction and provide DPO (Defects per Opportunity) or DPU (Defects per Unit) score to the agent/associate Work with the Supervisors on the RCA (Root cause Analysis) and improvement plans and resolve conflicts from QA standpoint Analyze the gaps in the process and work with the training team and continuously update the documentation that they can be covered during KT sessions. Report the audit findings, RCA s and improvement plans to the management. Skills Required RoleSDM- QA Industry TypeIT/ Computers - Software Functional AreaITES/BPO/Customer Service Employment TypeFull Time, Permanent Role CategoryQuality Key Skills TRANSACTIONAL QUALITY QUALITY ASSURANCE TELECOM Other Information Job CodeGO/JC/21382/2025 Recruiter NameRamya,