SAP S/4HANA Customer Service Consultant Infosys

About Infosys

Job Description

As an experienced SAP S/4HANA Customer Service Consultant, you will be responsible for participating in end-to-end implementations, migrations, and rollouts of SAP S/4HANA Customer Service. Your role will involve gathering business requirements, conducting fit-gap analysis, and designing system solutions to align with business processes. You will transfer these requirements into functional specifications and oversee the complete life cycle of development from blueprint to go-live, identifying and addressing any gaps that may arise. Additionally, you will configure the system to meet the specific needs of the business, write test cases, and collaborate with stakeholders for acceptance testing. Working closely with ABAP and Fiori developers, you will design custom solutions and enhancements to optimize the system's performance. Furthermore, you will be involved in mapping and transforming data fields from the source (legacy system) to S/4HANA, overseeing migration activities, and validating the loaded data. To excel in this role, you should have a proven track record of at least one end-to-end implementation project in S/4HANA and possess sound knowledge of S/4HANA simplifications in Customer Service. Your day-to-day responsibilities will include diagnosing customer issues, designing innovative solutions, and facilitating deployment to ensure client satisfaction. You will play a key role in developing proposals, configuring products, conducting demonstrations, and contributing to small projects to deliver high-quality solutions to customers. Experience in working in a Global Delivery Model (GDM), high analytical skills, a strong sense of initiative and flexibility, customer orientation, and quality awareness are essential qualities for this position. Holding certifications such as SAP S/4HANA CS professional level and SAP ACTIVATE, as well as familiarity with Agile Methodology, will be advantageous. The location of posting for this role will be in various cities across India, and while business requirements will be considered, efforts will be made to accommodate your preferred location whenever possible.,