Salesforce Support Engineer Xpetize
Xpetize
Office Location
Full Time
Experience: 4 - 4 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Communication skills, Ticketing Systems, Salesforce platforms, Salesforce Configuration, data management tools, User, License management, Debugging integrated systems, ProblemSolving Skills
About Xpetize
Job Description
You are a proactive and experienced Salesforce Support Engineer with over 4 years of hands-on experience supporting Salesforce applications. In this role, you will be responsible for providing technical support, issue resolution, and system optimization for our Salesforce platform. You will collaborate with Salesforce administrators, developers, and business stakeholders to troubleshoot user issues, manage data integrity, and ensure the smooth functioning of Salesforce Sales Cloud, Service Cloud, and other Salesforce modules. Your key responsibilities will include serving as the primary point of contact for Salesforce user support issues, troubleshooting and resolving technical and functional issues, managing user access and security settings, performing data maintenance tasks, monitoring system performance, and providing support for custom objects, workflows, reports, and dashboards. You will also be required to document incidents, resolutions, and standard operating procedures, as well as work with cross-functional teams to implement improvements and support enhancements while ensuring compliance with internal policies and security standards. To be successful in this role, you must have a minimum of 4 years of experience supporting Salesforce platforms in a technical or functional capacity. You should possess a strong understanding of Salesforce configuration, including objects, fields, workflows, validation rules, and reports. Proficiency in data management tools such as Data Loader, Workbench, and Dataloader.io is required, along with knowledge of user and license management, security controls, and environment management. Strong communication and problem-solving skills are essential, as well as experience with ticketing systems like JIRA, ServiceNow, or Zendesk for incident tracking. If you are looking for a challenging opportunity where you can leverage your Salesforce expertise to drive system improvements and ensure the optimal performance of our Salesforce platform, we would love to hear from you. Join our dynamic IT/CRM Support/Salesforce Team in Mumbai and be a key player in supporting our business operations and driving innovation in our Salesforce environment.,