Salesforce Administrator TLC Group

About TLC Group

TLC (Formerly TLC Relationship Management Pvt. Ltd. We have expertise within the travel and hospitality industry. Established 20 years ago, we have a presence throughout India as well as in the Middle East and Africa. With our headquarters located in New Delhi, we have over 600 employees and a culture of innovation to deliver excellence. Our teams, including Design, Tech, Digital, Support, and Contact Centres, offer our customers a unique single-window solution. Our technological products are built on top-tier platforms, such as CRM on Salesforce and Heroku, with all integrations managed by MuleSoft. Our digital delivery is powered by Adobe stacks, including Adobe Experience Manager, Adobe Analytics, Adobe Campaign, and Ionic-based hybrid mobile applications. Our Contact Centers are integrated with voice, chat, WhatsApp, Facebook Messenger, email, social media, the web, and SMS. Compliance and statutory audits for TLC are managed by one of the Big Four international accounting firms. With ISO 27001 certification, we uphold the highest standards of Information Security. We belong to CII, FHRAI, TAAI, Nasscom, and Dun & Bradstreet.

Job Description

Key Responsibilities:
1. Design, setup and maintain Salesforce standard objects, custom objects and junction objects, while also
structuring user roles, security profiles and workflow rules. 
2. Mobilize business change by leveraging Salesforce to enable fit-for-purpose scalable business solutions to meet the company’s needs. 
3. Develop Salesforce platforms to meet ever-changing needs. 
4. Configured page layouts, workflows, document templates, record types, & data fields. 
5. Create and update users, reports and dashboards to track pipeline/stages for management visibility. 
6. Create validation rules, approval process, workflows, process builder knowledge in generating reports and dashboards using tools like Apex Data Loader, Import Wizard etc. 
7. Data Loading using SFDC Data Loader & experience on CRM applications like Data Exports & Imports. 8. Create Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks and Actions. 

Desired Profile:
1. 5 years+ of experience as a Salesforce.com administrator.
2 . Salesforce.com Admin (ADM201 and ADM211) certified. 
3. Sales Cloud, Service Cloud and Developer certifications preferred.
4. Strong understanding of the platform, with the ability to build custom apps and objects, formula fields,workflows, custom views, and other content of intermediate complexity. 
5. Strong understanding of Salesforce.com best practices and functionality. 
6. Experienced in configuration, customization, custom objects, custom fields, page layouts, tabs on Salesforce.com. 
7. Experience in SFDC related technologies such as Apex, Visual Force.