Sales Operations Manager Delhivery
Delhivery
Office Location
Full Time
Experience: 4 - 4 years required
Pay:
Salary Information not included
Type: Full Time
Location: Haryana
Skills: Sales operations, Operational excellence, Sales Performance, Process automation, Sales analytics, PL, Pricing Strategy, Sales Enablement, Productivity, Documentation, Stakeholder management, Strategic Planning, Sales Productivity, Datadriven, CRM Optimization, Data hygiene, Analytical mindset, crm tools, AIbased Sales Automation, process improvements, PL Thinking
About Delhivery
Job Description
About the Role: Looking for a result-oriented Senior Manager Sales Operations to drive operational excellence, enhance sales productivity, and bring data-driven rigor to our fast-paced sales environment. This role will serve as a strategic partner to sales leadership, ensuring process alignment, performance tracking, and smart automation at scale. Key Responsibilities: Sales Performance & Target Alignment: Collaborate closely with Sales Heads to define, allocate, and monitor sales targets. Develop structured processes to track achievement vs. goals. Process Automation & CRM Optimization: Drive automation initiatives using CRM tools and AI-integrated workflows to streamline reporting, lead management, and task tracking. Sales Analytics & Insights: Monitor and analyze metrics such as conversion rates, average conversion time, CAC, LTV, churn, and rep performance. Build actionable dashboards and insights for decision-making. P&L and Pricing Strategy: Support pricing strategy, customer-level profitability analysis, and input into broader commercial decisions affecting revenue and margin. Sales Enablement & Productivity: Design and implement initiatives that reduce manual work, improve sales cycle efficiency, and boost overall team productivity. Documentation & Data Hygiene: Ensure discipline in capturing call logs, meeting notes, and sales interactions within the CRM system for pipeline integrity and forecasting. What Were Looking For: 35 years of experience in sales operations, revenue operations, or commercial excellence roles (flexible for high-caliber candidates). Strong analytical mindset with experience working on sales metrics and business KPIs. Hands-on experience with CRM tools (e.g., Salesforce, Zoho, HubSpot) and AI-based sales automation tools. Proven ability to drive process improvements and automation in high-growth or complex sales environments. Excellent stakeholder management, especially with sales leadership and cross-functional teams. Exposure to pricing, P&L thinking, and strategic planning is a strong plus.,