Sales Operations Analyst Juniper Networks India Pvt Ltd

13555P-Sales Operations Analyst 5

• Be the main point of contact for Juniper/Partners for all requests related to quote creation, modification, and management.
• Support the Sales team and partners with queries, quotes, and opportunity management.
• Work with Juniper Account Managers directly on specific assigned tasks within established policies and procedures.
• Interface with partners/distributors, Juniper Sales, Logistics, Customer Care, Customer Master, Global Support, and Order Management related to quote/ordering queries and escalations.
• Administratively responsible for creating/managing complex deals for assigned accounts and accountable for quotes.
• Escalate customer problems to the respective SBM and/or AM.
• Escalate quoting problems to the team lead and/or Managers.
• Be well-versed in systems and tools required to manage quotes and answer queries from partners, customers, and the Juniper team.
• Act as a Subject Matter Expert (SME) of processes and understand the upstream and downstream of processes.
• Solve problems and handle escalations for the process and work on future projects to solve repetitive problems.
• Engage with stakeholders regularly to discuss process issues and recommend solutions.
• Contribute to team goals and create personal goals.
• Act as a backup for senior team members and assist in training new hires.
• Documentation and process planning.
• Experience with people management will be an added advantage.

JOB SPECIFICATIONS

• Previous related service business experience and quoting skills.
• Good attention to detail and documentation skills.
• Good verbal and written communication skills.
• Good organizational skills.
• Good team player and quick learner.
• Ability to handle multi-tasking.
• SAP knowledge is an advantage.
• Project management knowledge.

Experience Level