Sales & Marketing Executive Marriott International, Inc

About Marriott International, Inc

Job Description

As a Guest Services Agent at Sheraton Hotels & Resorts, your primary responsibility will be to contact the appropriate individuals or departments to efficiently resolve guest calls, requests, or issues. You will leverage sales techniques to maximize revenue while also fostering guest loyalty to Marriott by offering relevant upselling opportunities. Additionally, you will distribute complimentaries to guests as tokens of appreciation for their patronage, such as rewards points, show tickets, or gift certificates. Your role will involve promoting the brand image of Marriott both internally and externally, as well as processing requests for redeeming Marriott Rewards points. Handling all reservation requests, modifications, and cancellations through various channels like phone, fax, or mail will also be part of your daily responsibilities. It will be essential to accurately input Marriott Rewards information into the appropriate software when assisting guests with reservations. Furthermore, you will be expected to answer, document, and address all guest inquiries, requests, and concerns promptly and professionally. General office duties like filing, email correspondence, typing, and faxing will be required to provide support to the Sales & Marketing team. In addition to guest service responsibilities, you will play a crucial role in assisting management with employee training and motivation. Your behavior and work ethic will serve as a model for your colleagues to follow. Ensuring adherence to company policies and procedures, maintaining a clean and professional appearance, and upholding the confidentiality of proprietary information will be paramount. As a valued member of the Sheraton community, you will welcome and acknowledge all guests according to company standards, anticipate their needs, and express genuine appreciation for their patronage. Effective communication skills, both verbal and written, will be necessary for interacting with guests and colleagues alike. Building positive relationships, supporting team goals, and addressing employee concerns respectfully are key aspects of fostering a harmonious work environment. In this role, you will also be responsible for monitoring the performance of others to uphold quality expectations and standards. You should be capable of verifying information in various formats and handling objects weighing up to 10 pounds without assistance. Additionally, you may be required to perform other reasonable job duties as assigned by your supervisors. The preferred qualifications for this position include a high school diploma or G.E.D. equivalent, along with a minimum of 2 years of related work experience. While supervisory experience is not mandatory, possessing a relevant license or certification is not a requirement. At Sheraton Hotels & Resorts, we are committed to fostering a diverse and inclusive workforce that prioritizes a people-first culture. We uphold non-discrimination policies based on various protected characteristics, ensuring equal opportunities for all individuals. Joining the Sheraton family means becoming part of a global community that has been connecting people since 1937. As an associate, you will contribute to creating a sense of belonging in over 400 communities worldwide. If you are a collaborative team player excited about delivering exceptional guest experiences, we invite you to consider a career opportunity with Sheraton. Together, we strive to be The World's Gathering Place, offering engaging experiences and thoughtful service to our guests. By joining Sheraton Hotels & Resorts, you will align with Marriott International's portfolio of brands and have the opportunity to excel in your role, discover your purpose, belong to a remarkable global team, and evolve into the best version of yourself.,