Sales Line Executive One Story

About One Story

Job Description

As a Sales Line Executive at our Lower Parel, Mumbai location, you will play a crucial role as the initial point of contact for inbound sales calls. Your primary responsibility will be to assist customers in selecting products, offering customization options, and facilitating order placement to ensure a seamless and delightful customer experience. Your key responsibilities will include handling sales inquiries over the phone with a high level of professionalism, suggesting suitable products based on customer requirements, providing guidance on sizing, fabrics, and customization, effectively converting inquiries into confirmed sales, and maintaining accurate customer records in our CRM system (Freshdesk). Additionally, you will be responsible for collaborating with our store and production teams to ensure order accuracy and timely fulfillment. To excel in this role, you should have a minimum of 13 years of experience in sales or customer service, preferably in the retail, fashion, or e-commerce sectors. Proficiency in verbal communication in English is a must, while knowledge of Hindi or regional languages would be advantageous. A customer-first mindset, exceptional problem-solving abilities, and the ability to convert leads into sales over the phone are essential for success in this position. Familiarity with CRM tools and phone systems, as well as a proactive, patient, and service-oriented demeanor, will be key attributes that you bring to the role. If you possess strong problem-solving skills, have experience in order placement, value customer experience, and are adept at using CRM tools, this opportunity offers you a platform to showcase your expertise and contribute to our sales success.,