Salary Upto 35K/month, International Voice Process (U.K) Zouma
Zouma
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Punjab
Skills: Interpersonal Skills, Computer proficiency, Excellent Communication Skills, Verbal, Written English skills, Customerfocused approach, Problemsolving attitude, BPOvoice process experience, Familiarity with CRM tools
About Zouma
Job Description
Job Description: International Voice Process UK Logistics Position: Customer Support Executive (International Voice Process UK Logistics) Location: Mohali Process: UK Logistics (Voice Process) Shift: Rotational (UK Timings) Key Responsibilities Handle inbound and outbound customer calls for UK-based logistics clients, providing timely and accurate resolutions to queries and concerns3. Communicate effectively and professionally with customers, demonstrating excellent verbal and written English skills2. Address logistics-related inquiries, track shipments, and coordinate with internal teams to ensure customer satisfaction3. Maintain records of customer interactions and follow up as necessary. Adhere to process guidelines and quality standards for every customer interaction1. Provide feedback for process improvement and contribute to a positive team environment4. Required Skills & Qualifications Excellent communication skills in English, both verbal and written2. Strong interpersonal skills and a confident, customer-focused approach2. Ability to work in rotational shifts as per UK business hours1. Problem-solving attitude and willingness to learn new processes1. Freshers and candidates with prior BPO/voice process experience are welcome to apply16. Basic computer proficiency and familiarity with CRM tools is an advantage. Preferred Attributes Prior experience in international voice process or UK logistics support is a plus46. Ability to handle high-pressure situations and resolve issues efficiently. Strong attention to detail and organizational skills. Why Join Us Opportunity to work with a leading UK logistics process. Dynamic work environment with growth opportunities. Comprehensive training and support for career development. Job Types: Full-time, Permanent, Fresher Benefits: Flexible schedule Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Evening shift Fixed shift Rotational shift UK shift Work Location: In person,