Restaurant Captain Hotel Heritage Residency

About Hotel Heritage Residency

Job Description

The job description for a hotel captain, also known as a hotel captain or concierge captain, typically involves supervising and managing the activities of the concierge team within a hotel. The main responsibilities of a hotel captain may include: Team Leadership: Supervising, training, and leading the concierge team to ensure a high level of guest service and professionalism. Guest Services: Providing exceptional customer service to guests, assisting with their needs, and ensuring their satisfaction. Guest Assistance: Assisting guests with inquiries, reservations, and special requests. This may include making restaurant reservations, booking tours, arranging transportation, and providing information about local attractions. Staff Scheduling: Creating and managing work schedules for the concierge team to ensure adequate coverage during peak hours. Training: Conducting training sessions for new concierge team members and ongoing training to keep the team updated on hotel services and local information. Problem Solving: Resolving guest complaints and issues, ensuring that any problems are addressed promptly and to the guest's satisfaction. Safety and Security: Maintaining a safe and secure environment for both guests and staff. This may involve monitoring security protocols and assisting with emergency situations. Communication: Maintaining effective communication with other hotel departments, including front desk, housekeeping, and management, to ensure a smooth operation. Concierge Services: Offering a range of concierge services, such as arranging transportation, recommending and booking restaurants, organizing special events or activities, and providing information on local attractions and events. Guest Relations: Building strong relationships with repeat guests and VIPs, offering personalized services, and ensuring their needs are met. Record-Keeping: Maintaining records and logs of guest interactions, requests, and services provided. Uniform and Appearance: Ensuring that the concierge team maintains a professional appearance, including wearing the proper uniform and grooming standards. Vendor Relationships: Managing relationships with local vendors, such as restaurants, tour companies, and transportation providers, to secure special deals and enhance the guest experience. Budget Management: Assisting in managing the budget for the concierge department, including tracking expenses and revenues. Concierge Desk Operations: Overseeing the day-to-day operations of the concierge desk, including managing inquiries, phone calls, and messages. Qualifications for a hotel captain may include: Previous experience in a concierge or front desk role. Strong customer service and interpersonal skills. Leadership and supervisory experience. Knowledge of the local area and attractions. Excellent communication skills. Problem-solving abilities. Multilingual skills may be an asset, especially in areas with a diverse clientele. Proficiency in using hotel management software and technology. A hotel captain plays a crucial role in ensuring that guests have a pleasant and memorable stay, and their duties often revolve around providing exceptional guest service and managing a team to uphold high standards. Job Type: Full-time Benefits: Flexible schedule Food provided Provident Fund Schedule: Day shift Yearly bonus Experience: total work: 4 years (Preferred) Work Location: In person,