Reservation Executive symbiosis e-serve

About Symbiosis E-serve

Job Description

Reservation Agent*: - Handle room bookings and reservations via phone, email, or online platforms - Process cancellations, modifications, and refunds - Provide hotel information and answer customer/Agent queries 2. * Manage check-ins, check-outs, and room assignments - Handle customer complaints and resolve issues 3. - Assist Agent with holiday package bookings - Coordinate travel arrangements, accommodations, and activities - Provide destination information and recommendations 4. - Respond to agent inquiries and resolve issues - Provide hotel and holiday information via phone, email, or chat - Process feedback and complaints 5.- Analyze and optimize room rates and occupancy - Manage room inventory and availability by checking in emails 6. - Plan and book customized holidays and itineraries for Dubai/maldives - Provide destination expertise and recommendations - Assist with travel documentation and visa requirements These roles may vary depending on the specific hotel, resort, or travel company. Key skills required include: - Excellent communication and customer service skills - Ability to work with booking systems and software - Attention to detail and organizational skills - Knowledge of hotel operations and travel industry - Problem-solving and conflict resolution skills Job Type: Full-time Schedule: Day shift Work Location: In person,