Remote Support Engineer Sysnet Global Technologies Pvt.Ltd

About Sysnet Global Technologies Pvt.Ltd

Job Description

Install and upgrade computer components and software, manage virtual servers, and integrate automation processes. Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions Complete basic troubleshooting with the customer to attempt to ascertain the problem they are having, Assist with troubleshooting and resolving desktop, printer, network, and internet connectivity problems as required. Explain issues in simple and understandable terms to the person you are assisting Direct unresolved issues to the next level of support personnel Report any service outages or major problems to senior IT team members. Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Work in line with company service levels. Requirements and skills,