Relationship Manager Tata Cummins

About Tata Cummins

Job Description

The position holder will be responsible for managing a team of 5-6 individuals. You will be expected to build and maintain productive and professional relationships with clients. Your key tasks will include accurately planning, forecasting, and achieving fortnightly and monthly client retention and revenue targets from the assigned set of clients. It will be crucial to maximize revenue by upselling higher value services and meeting the client retention and revenue targets on a regular basis. You will need to follow a systematic approach to follow-up with clients and ensure time-bound closures. Additionally, prompt resolution of any client complaints will be essential to maintain client satisfaction. The role will also require you to conduct 4-5 in-person meetings (F2F) with clients onsite on a daily basis to discuss their requirements and provide necessary support.,