Regional Retail Trainer Qrata

About Qrata

Job Description

Key Responsibilities: 1. Training Delivery & Facilitation Conduct engaging training workshops for store teams on customer service, product knowledge, and sales techniques. Implement role-playing exercises, simulations, and on-the-job coaching. Deliver real-time feedback to employees to improve performance. 2. Onboarding & Development Work closely with Store Managers and Store Champions to onboard new hires quickly and effectively. Assist in leadership development to create a pipeline of high-performing employees. 3. Performance Monitoring & Feedback Track training effectiveness using KPIs such as NPS, conversion rates, and customer feedback. Conduct one-on-one coaching and team feedback sessions to address skill gaps. Help stores achieve their sales and customer service goals. 4. Store Visits & Training Audits Visit stores regularly to observe customer interactions and provide real-time coaching. Conduct store training audits to ensure consistency and adherence to company standards. Identify top-performing employees and recommend them for promotions or advanced training programs. Key Qualifications & Skills: Experience: 5+ years in retail training, sales training, or customer experience coaching. Retail Expertise: Deep knowledge of customer service, sales psychology, and product positioning. Training & Facilitation: Strong ability to deliver engaging, hands-on training sessions. Coaching & Mentorship: Passion for developing frontline employees and motivating store teams. Communication Skills: Ability to engage, inspire, and guide retail associates at different skill levels. Travel Flexibility: Willingness to travel to multiple stores within the assigned region. Job Type: Full-time Schedule: Day shift Work Location: In person,