Real-Time Analyst (RTA) Fusion CX
Fusion CX
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Kolkata
Skills: Strong analytical skills, Good knowledge in Excel, Excellent Communication Skills, Proficiency in using eWFM tools, Detailoriented with strong problemsolving abilities, Ability to work effectively in a fastpaced environment
About Fusion CX
Job Description
Role Description This is a full-time on-site role for a Real-Time Analyst (RTA) located in Kolkata. The RTA will monitor and analyze real-time call volume and service levels, communicate with the workforce management team to ensure appropriate staffing levels, and make real-time adjustments to schedules as needed. The RTA will also generate reports, identify trends, and recommend strategies for improving operational efficiency. Qualifications Strong Analytical Skills good knowledge in excel Excellent Communication skills Proficiency in using eWFM tools Detail-oriented with strong problem-solving abilities Ability to work effectively in a fast-paced environment,