Real Time Analyst VXI Global Solutions

About VXI Global Solutions

Job Description

Job Description It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Summary: This position supports business leaders through the development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures. Essential Duties & Responsibilities: Monitors queue real-time Analyzes, monitors, and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues Assists during downtime Real-time analysis daily to ensure employee schedule adherence and management and tracking of off-line exceptions (segments) Education & Experience: Preferably with a Bachelor's/College Degree in any field. Preferably at least 1 year of working experience in the related field is required for this position from a BPO/Call Center Set-up. Proficient in Microsoft Excel, Business Objects, ACD switch reporting, Blue Pumpkin or IEX, and email systems If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Original Title: Real Time Analyst Req Id: R25_01382_1 Posted At: Tue May 13 2025 00:00:00 GMT+0000 (Coordinated Universal Time) Full Time Hyderabad, India,