Quality/Performance Engineer Salesforce, Inc.

About Salesforce, Inc.

Job Description

As a Quality/Performance Engineer at our Software Engineering teams, you will play a crucial role in building and operating highly scalable, performant, and distributed systems to deliver cloud-scale software services. Collaborating with Services, Product, Operations, and Support teams, you will deeply understand the needs and impact of quality, performance, and scalability on our customers" ability to use our products and services. Your primary goal will be to ensure the functionality, analysis, sizing, and tuning of our products to provide the best experience for our customers. Your responsibilities will include owning end-to-end quality and performance test scenarios for Mulesoft Services and Products. You will execute performance test scenarios, analyze data, automate processes, and identify bottlenecks to collaborate with Engineering teams in resolving issues. Additionally, you will work closely with service owners to improve baseline performance, reduce resource consumption, and shorten request latency. Furthermore, you will provide input and guidance to our SRE and Platform teams to determine sizing, scaling, and utilization parameters for various service tiers, focusing on architecting for resiliency and low MTTR. You will also drive the adoption of reliability practices such as Chaos engineering, GameDays, and Performance SLO to achieve site readiness. Leveraging Kubernetes internals like Operator frameworks will be essential to expand our testing scope and coverage, enabling early-stage continuous performance testing across Mulesoft. Collaboration with counterparts in the Functional Test and Engineering Services organizations will be essential to build tooling that addresses common needs. Your role will also involve enabling self-serve capabilities for customers, the field, pre-sales, and support through the maintenance and update of performance-related documentation and tuning guides. To excel in this role, you should possess 4-10+ years of solid cloud platform experience as a quality or performance engineer in a distributed or enterprise environment. A BS/MS in CS/EE or equivalent is required. A deep technical skill set, a quality mindset, and unparalleled troubleshooting and problem-solving skills are crucial. Excellent written and verbal communication skills are necessary, along with the ability to interact with all levels of management effectively.,