Quality Monitoring Analyst - French TELUS Digital

About TELUS Digital

Job Description

You are seeking a Quality Monitoring Analyst proficient in French with a minimum of 2 years of experience in Call Monitoring/ Quality Analyst roles. In this role, you will be responsible for monitoring call quality and ensuring adherence to established quality standards, specifically focusing on the French language. TELUS Digital fosters customer experience innovation through collaborative teamwork, agile problem-solving, and a customer-centric ethos. As the global division of TELUS Corporation, a prominent Canadian telecommunications service provider, we specialize in providing contact center and business process outsourcing solutions to major corporations across various industries. Our services encompass a wide range of sectors including consumer electronics, finance, telecommunications, and utilities. As an Equal Opportunity Employer, TELUS Digital is dedicated to cultivating a diverse and inclusive work environment. Our recruitment and promotion decisions are solely based on individual qualifications, skills, competencies, and performance, without any discrimination based on factors related to diversity. Join our team and contribute to our mission of delivering exceptional customer service while upholding our commitment to equality and diversity.,