Quality Assurance Specialists WTW

About WTW

Job Description

You will be responsible for maintaining Accuracy/Quality in SAFR reviews as per the standards agreed by the Business Unit. This includes managing workload/volumes and delivery expectations according to business requirements. It is essential to develop a deep understanding of the business process for which the reviews are conducted. Regularly updating the centralized inbox and tracking database, as well as keeping detailed communication records with all parties, are key aspects of the role. Your focus should always be on quality, with a keen awareness of the financial and legal implications. Drawing Leadership attention to any anomalies within the process is vital. Active participation in team huddles, stakeholder discussions, and other interactions is expected. Compliance with regulatory requirements within the organization is also necessary. Top Competencies for this role include focusing on Clients, working effectively in Teams, driving Excellence, influencing Stakeholders, and adapting to Change. Key Skills required are good verbal and written communication, logical thinking, ability to learn new processes and systems, adaptability to changes, task prioritization, working within tight timelines, independent work capability, and teamwork. Extreme competence in comprehension and intermediate proficiency in MS-Office Suite are also essential. Preferred Knowledge includes understanding of Insurance Products and Brokerage business, along with prior experience in a quality environment. Qualifications: Graduate Shift Timings: 1:30 PM - 10:30 PM Location: Vikhroli,