Quality Analyst- Sales Brocus IT Solutions
Brocus IT Solutions
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: Analytical skills, Communication skills, QA tools, Call monitoring, QA experience, International Voice Sales, Crm Systems
About Brocus IT Solutions
Job Description
Job description: You are looking for a skilled Quality Analyst to join our team and take responsibility for monitoring and evaluating sales calls in our international voice process. As a Quality Analyst, your main tasks will include auditing inbound sales calls for quality and compliance, providing constructive feedback to sales agents, maintaining QA reports and performance dashboards, identifying training needs, and collaborating with team leads to ensure quality standards are met. Requirements: - Minimum 1-2 years of QA experience in international voice sales. - Proficiency in using QA tools, call monitoring, and CRM systems. - Strong analytical, listening, and communication skills. - Willingness to work night shifts. This is a full-time position with health insurance benefits included. The work schedule consists of evening shifts from Monday to Friday, with fixed shifts in either UK or US time zones. The work location is in person at Sanpada near Vashi Station.,