Quality Analyst Aarika Hr Professionals Private Limited
Aarika Hr Professionals Private Limited
Office Location
Full Time
Experience: 0 - 0 years required
Pay: INR 200000 - INR 400000 /year
Type: Full Time
Location: Jaipur
Skills: Call monitoring, Process Improvement, Quality Assurance, Data Analysis
About Aarika Hr Professionals Private Limited
Job Description
1. Call Monitoring and Evaluation: Monitor and evaluate customer interactions (calls, chats, emails) to ensure adherence to quality standards, processes, and procedures.
2. Quality Assurance and Auditing: Conduct regular audits to identify areas for improvement and ensure compliance with regulatory requirements and company policies.
3. Feedback and Coaching: Provide constructive feedback and coaching to agents to improve their performance and adherence to quality standards.
4. Quality Metrics Analysis: Track and analyze quality metrics (e.g., first-call resolution, customer satisfaction) to identify trends and areas for improvement.
5. Quality Improvement Initiatives: Develop and implement quality improvement plans to drive business results and enhance customer experience.
6. Collaboration and Communication: Collaborate with team leads, stakeholders, and agents to implement quality initiatives and provide feedback on quality performance.