Quality- AM - Domestic BPO Process iEnergizer

About IEnergizer

Job Description

The role of Assistant Manager Quality - Domestic based in Noida, India is a full-time on-site position requiring oversight of process quality and customer interactions. As the Assistant Manager Quality, your main responsibilities will include developing and implementing quality improvement strategies, conducting audits, and monitoring quality metrics. Providing training and support to team members, ensuring compliance with company standards, and fostering collaboration with other departments to enhance service quality are also key aspects of this role. To excel in this position, you should have experience in quality management, process improvement, and auditing, with a specific requirement of being an Assistant Manager Quality on paper. Proficiency in data analysis, reporting, and utilizing quality management tools is essential. Demonstrated leadership skills, capability in training and supporting team members, as well as effective communication and problem-solving abilities are crucial. The role demands the capacity to work both independently and in coordination with other departments. Moreover, familiarity with the BPO industry and customer support operations is advantageous. A Bachelor's degree in business, management, or a related field is required, along with a track record of developing and executing quality enhancement initiatives. If you meet these qualifications and are ready to contribute to maintaining and elevating service quality standards, we encourage you to apply for this challenging and rewarding Assistant Manager Quality position.,