QA Manual Test Lead Wipro Limited

About Wipro Limited

Job Description

Wipro Limited is a leading technology services and consulting company dedicated to creating innovative solutions that cater to the complex digital transformation needs of clients. With a vast portfolio of capabilities in consulting, design, engineering, and operations, Wipro assists clients in achieving their ambitious goals and establishing sustainable businesses. The company boasts over 230,000 employees and business partners spread across 65 countries, all working towards helping customers, colleagues, and communities thrive in a dynamic world. The role's primary objective is to facilitate process delivery by ensuring the daily performance of Production Specialists, addressing technical escalations, and enhancing the technical capabilities of the team. Key responsibilities include overseeing and supporting processes, reviewing daily transactions, improving performance parameters, and providing technical guidance to the team. It is crucial to record and track all queries received, maintain adherence to standard processes, and resolve client queries within defined SLAs. Technical escalations must be handled effectively through diagnosis and troubleshooting, with a focus on managing and resolving technical roadblocks as per quality requirements. In cases where issues cannot be resolved, timely escalation to the appropriate authorities is necessary. Building people capability is also essential to ensure operational excellence and maintain superior customer service levels. This involves mentoring and guiding Production Specialists, conducting trainings to bridge skill gaps, and staying updated on product features through regular training sessions. Performance assessment is based on various parameters such as the number of cases resolved per day, compliance with quality standards, productivity, efficiency, and completion of triages. The role requires mandatory skills in Salesforce Functional Testing and a minimum experience of 5-8 years. Wipro is on a journey to reinvent itself as an end-to-end digital transformation partner with bold ambitions. The company values constant evolution, empowering employees to design their reinvention and realize their ambitions. Wipro encourages applications from individuals with disabilities, fostering an inclusive and diverse work environment.,