Property Manager Zolo

About Zolo

Job Description

Job Role : Property Manager CTC : 3.5 Lpa ( 2.5Lpa Fixed + 1Lpa Variable) Perk : Freestay and Medical Insurance Shift : Rotational Shift Working Days : 6 days Location : Coimbatore Your role in detail : Property Operations Management: Oversee the day-to-day operations of the property. Ensure adherence to operational standards and protocols. Implement strategies to optimize property efficiency and performance. Customer Handling: Interact with guests to ensure their needs are met promptly and effectively. Address guest concerns and resolve issues in a timely manner. Strive to exceed guest expectations and deliver exceptional service. Guest Escalation Management: Handle guest escalations with professionalism and empathy. Investigate issues thoroughly and provide satisfactory resolutions. Communicate effectively with guests to manage expectations. Team Management: Lead and guide a team of employees to ensure smooth operations. Provide training and support to team members as needed. Monitor employee performance and provide feedback for improvement. Coordination with Departments: Collaborate with housekeeping staff to maintain cleanliness and hygiene standards. Liaise with front office personnel to ensure efficient check-in and check-out processes. Coordinate with maintenance staff to address any property-related issues promptly. Monitoring and Reporting: Conduct regular inspections to ensure compliance with standards and procedures. Prepare reports on property performance, guest feedback, and operational efficiency. Identify areas for improvement and recommend actionable solutions.,