Programme Manager Wipro Limited

About Wipro Limited

Job Description

Wipro Limited is a leading technology services and consulting company dedicated to developing innovative solutions that cater to the most complex digital transformation needs of clients. With a wide range of capabilities in consulting, design, engineering, and operations, Wipro helps clients achieve their ambitious goals and establish sustainable businesses for the future. With a workforce of over 230,000 employees and business partners spanning across 65 countries, Wipro is committed to helping customers, colleagues, and communities thrive in a constantly evolving world. For more information, please visit www.wipro.com. The Genesys Program Manager plays a crucial role in overseeing and coordinating the implementation and continuous management of Genesys Contact Center solutions. This role is responsible for ensuring that projects are in line with business objectives, delivered on schedule and within budget, and meet quality benchmarks. **Key Responsibilities** **Program Oversight:** - Lead end-to-end program management for Genesys Contact Center deployments. - Define scope, objectives, and success criteria aligned with business outcomes. **Project Planning & Execution:** - Develop and manage detailed project plans, including timelines, resources, and budgets. - Coordinate cross-functional teams, including IT, operations, and vendor partners. **Stakeholder Management:** - Act as the primary point of contact for internal and external stakeholders. - Facilitate regular status meetings and provide updates to leadership. **Technical Coordination:** - Collaborate with technical teams to ensure proper configuration of Genesys Cloud features such as call flows, outbound campaigns, and workforce management. - Ensure integration with other enterprise systems as necessary. **Governance & Compliance:** - Establish program governance standards, processes, and metrics. - Ensure compliance with organizational policies and industry regulations. **Risk & Issue Management:** - Identify potential risks and develop mitigation strategies. - Resolve issues promptly to maintain project timelines. **Required Skills & Qualifications:** - Proven experience in program or project management, preferably in contact center or IT environments. - Familiarity with Genesys Cloud or other contact center platforms. - Strong leadership, communication, and organizational skills. - Ability to manage multiple projects concurrently. - Experience with Agile or Waterfall methodologies is advantageous. **Mandatory Skills:** Genesys Cloud Contact Center Admin **Experience:** Over 10 years At Wipro, we are reimagining the future. We are shaping a modern Wipro that is a comprehensive digital transformation partner with ambitious visions. To achieve these visions, we seek individuals who are driven by reinvention - of themselves, their careers, and their skills. Join us in building a business driven by purpose, where you are empowered to craft your own reinvention. Come to Wipro and realize your aspirations. We welcome applications from individuals with disabilities.,