Program Manager The closing Gap
The closing Gap
Office Location
Full Time
Experience: 10 - 10 years required
Pay:
Salary Information not included
Type: Full Time
Location: Kerala
Skills: Program Management, financial services, Stakeholder management, Risk management, Change Management, Crm Implementation, Enterprise IT Delivery
About The Closing Gap
Job Description
Job Title: Program Manager CRM Implementation Location: Trivandrum, India Experience: 10+ Years Industry: Financial Services | CRM Programs Availability: Immediate to 30 Days Job Description We are seeking a highly experienced Program Manager to lead the end-to-end governance and execution of a CRM implementation program in a financial services environment. This role is critical in ensuring strategic alignment, timely delivery, and effective communication across all program stakeholders. Key Responsibilities: Lead the overall program governance for CRM implementation in a financial services organization. Develop and manage a comprehensive program plan, covering timelines, milestones, and deliverables. Maintain full visibility of all workstreams under the CRM program, ensuring coordinated execution. Proactively identify and mitigate risks, dependencies, and scope issues to keep the program on track. Facilitate effective and timely stakeholder communication, including executives, project managers, department heads, and vendors. Drive Program Steering Committee (PSC) meetings to review progress and ensure strategic alignment. Monitor and track progress across all sub-projects, alerting leadership to variances or delays. Lead Change Control Board (CCB) activities to avoid scope creep and ensure structured change management. Develop and implement change management strategies for people, platforms, and processes. Ensure CRM program delivery aligns with the organization's strategic objectives and business goals. Required Experience: 10+ years of experience in Program Management, specifically within CRM implementations in financial institutions. Proven track record of delivering large-scale, cross-functional programs. Strong leadership and stakeholder management capabilities. Experience in risk management, project tracking tools, and program governance frameworks. Knowledge of change management and enterprise IT delivery practices. Preferred Qualifications: PMP / PgMP / Prince2 Certification. Prior experience working in banking or financial services CRM projects. Familiarity with Salesforce, Microsoft Dynamics, or other CRM platforms. Share your updated resume at hr@theclosinggap.net Contact: +91 97784 95649 Job Type: Full-time Work Location: In person,