Production Support Service Engineer SoftPath Technologies

Vertex Tax System Production Support Service Engineer

Functional Support

? Apply expertise in Indirect Taxation including Sales & Use Tax, VAT, GST, and Withholding Tax across different jurisdictions

? Maintain and troubleshoot Vertex Tax Calculation Rules, Tax Jurisdictions, and Product Taxability Assignments

? Support ERP integrations with Vertex (e.g., Oracle Fusion and internal systems)

? Ensure accuracy of tax rates, exemptions, and tax determinations

? Manage Tax Configuration, Tax Categories, and Exemption Certificates within Vertex

? Support Tax Reporting and Compliance, including generating reports for tax filing and audit purposes

? Handle Tax Accruals and Reconciliations to ensure General Ledger accuracy ? Receive, analyze, and prioritize related support tickets

? Provide timely solutions to users

? Document resolution steps and knowledge base articles

? Support system upgrades and patches

? Monitor system performances and recommend improvements

Required Qualifications

? Strong understanding of indirect taxation (Sales & Use Tax, VAT, GST, Withholding Tax)

? 5+ years experience with Vertex tax systems and ERP integrations

? Knowledge of tax calculation rules, jurisdictions, and product taxability assignments

? Proficiency in SQL and data analysis

? Experience troubleshooting API integrations and data feeds

? Understanding of tax compliance reporting requirements

? Familiarity with SOX audit requirements for tax processes

? Experience with FBDI & ADFdi for data imports and updates

? Strong problem-solving skills for complex tax calculation issues

? Ability to document and communicate technical solutions effectively

If interested do share your CV's - swethab@softpathtech.com