Product Support Engineer Johnson Controls
Johnson Controls
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: Software Administration, Hardware Configuration, Database Management, Networking, Access control systems, Video Systems, CRM, CCNA, CCNP, CompTIA, Microsoft SQL Server, TCPIP, Problem Solving, Analytical skills, Risk management, Negotiation skills, Communication skills, basic electronics, Remote Desktop Sharing, Red Hat, Ethernet Networks, LANWAN Switching, Decision Making, Influencing Skills, Customer facing skills
About Johnson Controls
Job Description
As a Technical Support Engineer for the Access Control and Video Solutions (ACVS) division of Security Products at Johnson Controls International, you will play a crucial role in providing high-quality and innovative technical support to our diverse customer base. Your responsibilities will include handling technical issues through various remote support channels such as phone, email, and chat, as well as offering configuration, commissioning, and installation services. To excel in this role, you should hold a Bachelor's degree in Engineering or a related technical field from a reputable institution, along with 3-5 years of experience supporting electronic products or IT solutions in a field environment. Your expertise should encompass a solid understanding of hardware and software troubleshooting, basic electronics principles, Windows/Linux OS administration, PCB technology, database management, and networking protocols. Additionally, you should possess certifications such as Microsoft CCNA\CCNP, CompTIA N+\A+, Red Hat (RHCSA\RCHE) or equivalent, and demonstrate proficiency in English with a working knowledge of Spanish or French. Your ability to communicate effectively, solve problems analytically, and engage with customers and partners will be essential for success in this role. In this position, you will collaborate with field engineers to resolve technical issues, document problems accurately, and enter relevant information into databases and CRM systems for tracking and analysis. You will also receive technical training, prepare training materials, and assist with technical services as needed to ensure smooth operations and customer satisfaction. If you have a passion for technical support, a knack for problem-solving, and the ability to thrive in a fast-paced global environment, we invite you to join our team and contribute to the success of our ACVS division at Johnson Controls International.,