Product Support Engineer Nerve Solutions
Nerve Solutions
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: Technical Support, Issue resolution, Client Interaction, Documentation, collaboration, Process Improvement, Customer Service, Basic understanding of RMS products, Financial market concepts, Verbal, written communication, Agility, Problemsolving
About Nerve Solutions
Job Description
Role Overview: As a Support Specialist, you will play a crucial role in providing technical support and customer service for our in-house RMS product. You will interact with clients, troubleshoot issues, and collaborate with internal teams to ensure smooth operation and resolution of problems. Your understanding of financial markets will be a valuable asset as you work to address client needs and enhance our product offerings. Key Responsibilities: Technical Support: Provide first-line technical support for our RMS product, addressing and resolving client inquiries, issues, and service requests in a timely manner. Issue Resolution: Diagnose and troubleshoot technical problems, collaborating with development and QA teams to find and implement solutions. Client Interaction: Engage with clients to understand their needs, provide guidance on product usage, and ensure high levels of customer satisfaction. Documentation: Maintain accurate and detailed records of support cases, solutions, and product issues to contribute to knowledge management and continuous improvement. Collaboration: Work closely with product management, development, and QA teams to relay client feedback, suggest product improvements, and assist with product testing and validation. Process Improvement: Contribute to the development and refinement of support processes and tools to enhance service quality and efficiency. Qualifications: Education: Bachelors degree in Finance, Computer Science, Business, or a related field. Experience: Prior experience in a support role is beneficial, with a preference for experience related to financial markets or RMS products. Technical Skills: Basic understanding of RMS products and financial market concepts. Communication: Strong verbal and written communication skills with the ability to interact effectively with clients and internal teams. Agility: Demonstrated ability to learn quickly and adapt to changing priorities in a fast-paced Agile environment. Problem-Solving: Excellent analytical and problem-solving skills with a proactive approach to resolving issues. Customer Service: Strong commitment to delivering high-quality customer service and support.,