Product Support Engineer Uplers

About Uplers

Uplers is on a mission to provide companies all over the globe with the best remote Indian talent to meet their hiring needs. 

We are making an impact in the remote hiring industry by breaking the geographical boundaries and helping companies hire the best of the best without having to worry about sourcing, vetting, retention or motivation of talent. 

In the past 9+ years, Uplers has grown to a family of 1000, serving 7000+ global clients in 52+ countries all across the globe. We measure our success through the people we connect with. We tackle the biggest obstacles that companies face when hiring talent to grow and scale their business by curating a pool of pre-vetted talent that offers quality and priority to our clients while we prioritise and focus on the talent they want to hire. 

We are the matchmakers of the professional world. So, whether you’re a company looking for the right talent or a talent looking for the right company, we got you covered!

Website
https://www.uplers.com/

Job Description

Experience: You should have 0-2 years of experience in a product support or technical support role. Along with that, you must possess excellent verbal and written communication skills. Strong problem-solving skills are essential, with the ability to troubleshoot and find workable solutions. You should be able to prioritize tickets based on urgency and business impact, with attention to detail. Being self-motivated and eager to learn and adapt to new technologies is a key requirement. A basic understanding of REST APIs and their functionality is necessary. Also, you should be willing to work in rotational shifts, including weekends. Good-to-Have: It would be beneficial if you have knowledge of SQL and can write basic queries. Hands-on experience with ticketing systems like Freshdesk, Jira, Zendesk, or ServiceNow will be an added advantage. Ability to write simple scripts in languages like Python to automate repetitive tasks or improve troubleshooting efficiency is a plus. Experience in working closely with customers to resolve issues and build strong relationships through effective communication is desirable. Additionally, a basic understanding of cloud platforms such as AWS, Azure, or Google Cloud, particularly for products hosted on cloud infrastructure, would be helpful. Familiarity with any one of the monitoring and logging tools like Kibana, Splunk, Nagios, or Grafana for proactive system monitoring and health checks is good-to-have. Your Day: In this role, you will be responsible for defining monitoring events for IDfy's services and setting up the corresponding alerts. Responding to alerts, triaging, investigating, and resolving issues will be part of your daily tasks. You will learn about various IDfy applications and understand the events emitted. Creating MIS reports for service performance and usage monitoring is also a crucial aspect of this role. Responding to incidents and customer tickets in a timely manner and defining monitoring events for Software services are key responsibilities. You will also help improve the IDfy Platform by providing insights based on investigations and root cause analysis. As part of this role, you will often be required to provide support during non-office hours as part of a rotational shift or roster. If you are passionate about customer support, enjoy solving problems, and thrive in a dynamic and fast-paced environment, this role is perfect for you. How to Apply: To apply for this opportunity, you need to register or login on the portal and fill out the application form. Clear the given Video Screening (30 min) and click on "Apply" to get shortlisted. Once you have completed these steps, your profile will be shared with the client for the Interview round. When selected, you will meet the client and kickstart your exciting career journey. About Uplers: Uplers" goal is to make hiring reliable, simple, and fast. They aim to help all talents find and apply for relevant contractual onsite opportunities and progress in their careers. Uplers provide support for any grievances or challenges faced during the engagement and assign a dedicated Talent Success Coach to each individual during the engagement period. If you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. Uplers are looking forward to welcoming you!,