Product Support Capgemini
Capgemini
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Chennai
Skills: Stakeholder management, Problem Solving, Customer Service, Subject Matter Expertise, Client satisfaction, Knowledge sharing, Procurement services, KPIs, P2P processes, Process Adherence, Process improvements implementation, Procurement Policies, Transformation projects
About Capgemini
Job Description
Leads the delivery of client-focused procurement services and continuously strives to improve them. Participates in meeting service KPIs by executing diverse and time-sensitive activities, while considering compliance, quality, and efficiency of delivery. Develops business intimacy with local stakeholders. May lead and/or provide support to other team members in resolving operational issues within own process expertise. Role Overview: - Provides services according to the Service Delivery scope to meet specific KPIs. - Supports delivery of procurement services into the business. - Maintains a proactive working attitude towards the client. - Has basic knowledge of the stakeholder community within the work perimeter. - Manages relationships with stakeholders. - Understands P2P processes and has knowledge about cross-functional work. - Monitors process adherence across work perimeter and escalates as needed. - Coordinates/supports junior professionals in process adherence and problem-solving. - Identifies, reports, and participates in process improvements implementation. General Responsibilities / Accountabilities: - Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets. - Demonstrates knowledge of processes and procedures relevant to the function. - Accountable for process compliance within the work perimeter. - Responsible for a customer-focused service towards the client, reacting to client requests and queries in a timely fashion. - Responsive to local stakeholders in solving day-to-day activities. - Provides subject matter expertise as needed by other team members. - Supports junior professionals in day-to-day activities and helps the team to achieve common goals. - Acts in alignment with overall procurement policies and processes. - Continually strives to simplify, standardize, and improve processes. - Continually seeks out ways to improve client satisfaction. - Proactively shares knowledge on P2P and Service Delivery procedures with other service delivery team members. - Supports transformation projects activities. Skills (competencies): [To be completed as per the provided job description],