Product Specialist - Strategy & Digital - India Alshaya Group

About Alshaya Group

Job Description

Job No: IND2024-SD36 Location: India (This role is open for an Indian national only ) Role Profile: Oversee the technical set up of the loyalty programme on key platforms loyalty management system, CMS, campaign orchestration tool Handle data and technical configuration of systems Understand the technical and data landscape of the loyalty programme to trouble shoot and resolve issues Lead testing and UAT of key loyalty programme features and build implementation The below Key Performance Areas include but are not limited to: Program orchestration, journey builder, ability to write free marker scripts for the personalization. Conduct routine audits of systems and user practices Write SQL queries to extract data. Offers and rewards configuration and applying changes from UAT to Production Manage CMS changes and updates Ensure programme business rules are configured in line with business expectations Collaborate with campaign vendors for continuous training requirements, outsourcing activities, and upgradation support. Build promotion in line with customer lifecycle Ensure micro services are working as expected Investigate customer complaints and queries on points and account features UAT and Testing Lead for all programme changes Run automated test scripts for Mobile App and Website releases Analysing system logs and monitoring logs to identify issues Develop RCA in case of technical issues and provide business explanation Manage technical documentation and processes end to end Knowledge (Desired): Degree in computer science, IT, programming or related field Experience 2 years experience Well versed with SQL and HTML Working experience with project management tools like JIRA. Proficient in loyalty marketing tools like Microsoft Dynamics, COMARCH CLM, Epsilon etc. Hands-on experience in implementation, operations and maintenance of customer management tools Excellent technical troubleshooting skills Strong interpersonal and communication skills Must have excellent team skills and collaboration skills. Advertised: 8 Mar 2025 Application close: 8 Apr 2025,