Product Solution Engineer Juspay Technologies
Juspay Technologies
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Analytical skills, Interpersonal Skills, Troubleshooter, ProblemSolving Skills, programming skills, SQL knowledge, written communication skills, verbal communication skills
About Juspay Technologies
Job Description
Product Support Engineer: Responsibilities: Take ownership of customer issues and requests through to resolution Research, diagnose and troubleshoot issues following SLAs Guide non-technical users through the issue resolution process Product integration support for merchants Collect and document information about users problems for future references Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Document knowledge in the form of knowledge base tech notes and articles Collaborate with team for application enhancements Requirements Qualification: 2 to 6 years of experience working in application and technical support. BE/ME in any discipline / MBA/MCA or equivalent Excellent trouble-shooter. Strong analytical and problem-solving skills. Decent programming skills and SQL knowledge. Able to understand the code. Excellent written and verbal communication skills, ability to explain complex technical issues clearly to non-technical users. Ability to collaborate across teams and strong interpersonal skills. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Food provided Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Application Question(s): Do you have experience in SQL Do you have experience in API Do you have experience in Log Monitoring/Understanding Experience: total work: 1 year (Preferred) Work Location: In person,