Product Sales Lead-Turbo Cross Sell IDFC FIRST Bank

About IDFC FIRST Bank

Job Description

Job Requirements Role/ Job Title: Product Sales Lead-Turbo Cross Sell Function/ Department: Turbo Cross Selling Unit Roles & Responsibilities: Manage Outbound Call Centre who is responsible to generate business for Cross Sell of various products Generate interest of customers who are pre-approved for Banks financial services through outsourced call centre Understand call centre management along with strong knowledge on the mechanism of technology as to how the Dialer in call centre helps grow the business rapidly Align with business budget monthly, quarterly and yearly and design strategy to deliver the business Analytics management Database management to gauge the output and align dialling strategies for better output Develop strategy to deliver qualitative business using triggers like Incentives, Customer Experience, Attrition management Increased call centre business output, while maintaining call procedures for maximum effectiveness Design review mechanism at every layer to understand the pulse and define strategies Conduct performance reviews periodically for better deliveries Responsible to manage complete hierarchy of Outsourced call centre through strong relationship management Maintaining & approving call centre billing month on month and driving efficiencies to lower the cost Skilled to create performance matrix for a review with Banks Leadership team Skilled to manage technical queries encountered in day to day call centre operations and resolve the same with internal & external stake holders Identify process weaknesses to improve sales with quality Strong process orientation on daily business delivery Facilitate call centre workflows, processes, and procedures Education Qualification: Graduation: Any Post Graduation: MBA preferred Experience: 12-18 years in BPO and credit cards sales,