Product & Process Trainer Signal Expert Global LLP

About Signal Expert Global LLP

Job Description

The role involves preparing training modules for various training sessions such as Product & Process Training, Soft Skills Training, Communication Skills Training, Sales Training, SOP Training, and Induction. You will be responsible for monitoring and coaching agents on various aspects of the English language, culture, and providing consistent coaching and feedback to enhance employee performance. Supporting floor training initiatives, designing and developing training material, and providing feedback for training content enhancement and development are also key responsibilities. Developing action plans for employee improvement and ensuring advisors are skilled to handle customer interactions are crucial aspects of the role. Additionally, coaching advisors on product and process improvements, creating learning solutions, customizing training delivery, providing Financial Market Training, conducting OJT & Refresher Training, organizing JKQ & Complete Certification Process, and conducting sessions on Compliance & Customer Satisfaction are part of the duties. You will also be expected to execute all assigned duties and responsibilities and adapt to changes as needed. The ideal candidate for this position should be a minimum Graduate or Post Graduate with excellent communication skills, sales & marketing skills, and knowledge of the Global Market, specifically Forex & Comex. Talkative, enthusiastic, and innovative individuals are preferred for this role. In terms of benefits, the company offers overseas trips, fixed in-hand salary, medical insurance, health insurance, provident fund, and yearly bonus. The job is full-time and permanent with day shift schedule and requires a minimum of 1 year of total work experience. The work location is in person.,