Product Manager- Affordable LAP Home Credit India

About Home Credit India

Job Description

You will be responsible for supporting the design, execution, and continuous improvement of the Small Ticket LAP (Loan Against Property) product with a ticket size of up to 40 Lakhs. Your role will involve managing product construct, customer journey, risk-policy alignment, and cross-functional delivery to ensure business scalability, customer satisfaction, and portfolio quality. Your main responsibilities will include: Product Design & Development: Assisting in defining product structure, pricing, eligibility, and disbursal process. Benchmarking with the market and coordinating LOS/LMS UAT. Customer Journey & Process Improvement: Mapping digital and physical customer journeys, identifying process gaps, and driving SOP updates in collaboration with Tech, Ops, and UX teams. Risk & Policy Coordination: Aligning with Credit and Risk teams on underwriting policies, surrogate income programs, and tracking policy exceptions. Performance Monitoring: Tracking key business KPIs such as disbursements, TAT, conversion rates, and early delinquencies to provide actionable insights. Channel & Stakeholder Enablement: Training and supporting Sales teams and DSAs on product/process queries. Regulatory Compliance: Ensuring product alignment with RBI/NBFC guidelines and supporting audits. Innovation & Enhancements: Driving product/process improvements, piloting new initiatives, and enhancing digital journey efficiency. Qualifications required for this role: Experience: Minimum 5-8 years in Product Management or Secured Lending (LAP/MSME/HL). Education: MBA/PGDM in Finance, Marketing, or related field. Domain Knowledge: Familiarity with LAP underwriting, income surrogates, property assessment norms, LOS/LMS workflows, and DSA/channel models. Skills: Strong analytical ability, project & stakeholder management, cross-functional coordination, MIS reporting, and understanding of regulatory frameworks.,