Process Executive Hucon Solutions India Pvt.Ltd.
Hucon Solutions India Pvt.Ltd.
Office Location
Full Time
Experience: 1 - 1 years required
Pay: INR 300000 - INR 450000 /year
Type: Full Time
Location: Hyderabad
Skills: Communication skills, Customer Service, Bpo voice
About Hucon Solutions India Pvt.Ltd.
Job Description
Key Responsibilities
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Handling inquiries: Respond promptly and accurately to customer questions about products, services, policies, or accounts.
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Issue resolution: Investigate complaints, provide solutions, escalate complex problems as needed, and follow up to ensure resolution.
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Order processing: Assist with placing, tracking, modifying, or canceling customer orders. Also manage returns, refunds, and billing concerns.
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Technical support: Offer troubleshooting guidance for basic technical issues related to products or services.
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Sales support: Identify opportunities to upsell or crosssell relevant products when customer need aligns.
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Documentation: Maintain accurate records of all customer interactions using CRM or ticketing systems.
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Policy adherence: Follow established company procedures, scripts, escalation paths, and quality standards.
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Feedback loop: Collect and report customer insights to improve processes and product offerings.
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Followup & relationship building: Reconnect with customers postinteraction to confirm satisfaction and build trust.