Process Excellence Lead Shadowfax
Shadowfax
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Karnataka
Skills: Analytical skills, Business Process Improvement, Communication skills, Customer Service, Training, Development
About Shadowfax
Job Description
Company Description Shadowfax is India's fastest-growing end-to-end, fully integrated logistics provider with capabilities to serve various categories including E-commerce, D2C, Hyperlocal, Quick commerce, and Personal Courier. The company operates across 2,500+ cities and 18,000+ pin codes, delivering over 1 billion orders. Shadowfax offers express delivery services ranging from one-hour to same-day and next-day options, alongside doorstep quality checks, instant refunds, and hassle-free returns. In addition to speed and reliability, Shadowfax is committed to sustainability, leveraging an electric vehicle fleet to reduce carbon footprint. Join us to redefine the future of logistics together! Role Description This is a full-time, on-site role for a Process Excellence Lead based in Bengaluru. The role involves analyzing and improving business processes, conducting training sessions, and ensuring excellent customer service. The Process Excellence Lead will also focus on identifying areas for improvement, implementing strategies for process optimization, and providing insights through detailed analysis to enhance operational efficiency. Qualifications Strong Analytical Skills and experience in Business Process Improvement Excellent Communication skills Proven Customer Service experience Proficiency in Training and development Ability to work collaboratively in a fast-paced environment Bachelor's degree in Business Administration, Operations Management, or related field Experience in the logistics or supply chain industry is a plus,