Process Advisor Barclays

About Barclays

Job Description

Join us as a "Process Advisor" at Barclays, where you will be responsible for following well-defined procedures that may involve a range of job routines. Your role will require you to make judgments based on practice and previous experience to deliver HR services and support to Barclays colleagues, candidates, alumni, and third-party vendors. To be successful in this role, you should have hands-on knowledge in cloud-based applications such as Workday, Oracle, SAP, as well as working knowledge in case management tools like ServiceNow, Salesforce, etc. Additionally, you should have an aptitude for learning new systems and technologies, and be able to deliver exceptional client and stakeholder satisfaction through CSAT while adhering to Service Level Agreements (SLA). You will also be expected to work together to implement continuous improvements in the process and provide regular updates, insights, and reports to stakeholders on service delivery performance. Basic qualifications for this role include a Bachelor's degree. You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital, and technology skills, in addition to job-specific technical skills. This role will be based out of Chennai with shift timings from 11:30 to 22:30 IST based on the requirement. Purpose of the role: To deliver HR services and support to Barclays colleagues, candidates, alumni, and third-party vendors. Accountabilities include: - Delivery and execution of HR operational activities aligned with people leader and colleague journeys. - On- and offboarding of new employees, knowledge transfer, and related administration. - Maintenance of colleague personal and reference data in relevant HR information systems. - Provision of guidance and support on HR queries relating to policies, procedures, and processes. In this role, you are expected to meet the needs of stakeholders/customers through operational excellence and customer service. You will perform prescribed activities in a timely manner and to a high standard, with no people leadership roles at this grade. You will work within well-defined procedures, evaluate and select appropriate alternatives, make judgments based on factual information, and build relationships with stakeholders and customers. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive.,