Principle Consultant-Technology Sagility

About Sagility

Job Description

To provide strategic leadership in technology consulting, driving innovation and excellence in technology solutions. Principal Consultants in Technology play a key role in shaping the overall technology strategy and ensuring the alignment of technology solutions with business goals. Job title: Principle Consultant-Technology Job Description: Role Summary: The Technology CRM Lead will serve as a bridge between business stakeholders and the CRM product team to ensure high-impact user engagement, drive adoption programs, and govern change initiatives. This role owns the end-user journeytranslating functional needs into digital outcomes, ensuring smooth UAT cycles, and fostering a culture of data-driven, tech-enabled CRM usage across the enterprise. Key Responsibilities: 1. User Engagement & Adoption Build and execute user outreach and training programs to boost CRM adoption and functional alignment Act as a CRM champion to promote self-service, reduce manual processes, and increase user satisfaction Establish user champion networks and feedback forums across geographies 2. Program Governance Track CRM roadmap deliverables, manage dependencies, and ensure timely stakeholder updates Run governance meetings to monitor adoption metrics, resolve blockers, and align on key priorities Coordinate with IT, Ops, and functional teams for unified CRM transformation success 3. Business Requirements & UAT Facilitation Lead requirement discovery workshops with users, ensuring completeness, clarity, and business alignment Translate business inputs into functional specs in collaboration with CRM solution teams Drive UAT planning, test case creation, execution tracking, and defect resolution with users 4. Reporting & Continuous Improvement Monitor usage analytics, highlight adoption gaps, and recommend interventions Deliver monthly status reports to stakeholders and leadership with actionable insights Identify CRM process improvement opportunities based on user feedback and data Key Skills & Qualifications: 10-12 years of experience in Tech implementation or rollouts/adoption (Functional lead) Strong understanding of business process flows in Sales, learning aspects, Service or Case Management Hands-on experience in adoption strategies, training rollouts, and user onboarding Excellent communication, stakeholder management, and facilitation skills Exposure to project governance models, UAT cycles, and change control processes Proficiency in CRM reporting, dashboards, and user feedback mechanisms Location: BangaloreIndia,