Planning Support Analyst Babel Sys Technology India Private Ltd.
Babel Sys Technology India Private Ltd.
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Customer Service, written communication, Verbal communication, Problem Solving, Analytical skills, Internet Technology, Typing, Time management, Web browsers, microsoft office suite
About Babel Sys Technology India Private Ltd.
Job Description
About InvestCloud InvestCloud is the global technology leader in digital transformations for the financial services industry, supporting over $6 trillion of assets with over 550 direct clients, from wealth managers, institutional investors and asset managers to family offices, asset services companies, financial platforms, and banks. InvestCloud specializes in digital platforms that enable the development of financial solutions, pre-integrated into the cloud. The company offers on-demand client experiences and intuitive operations solutions using an ever-expanding suite of modular products, resulting in best-in-class experiences for the financial services industry. Headquartered in Los Angeles, InvestCloud has over 20 global offices including New York, London, Geneva, Singapore, Tokyo, and Sydney. InvestCloud is backed by Motive Partners (together with its affiliates) and Clearlake Capital Group, L.P. (together with its affiliates). For more information, visit InvestCloud.com. Planning Support Analyst Provide timely and accurate technical support to customers through both written and verbal communication. Learn and maintain technical knowledge required to support company products. Prioritize and solve complex technical issues, escalating when necessary. Document and track customer requests, providing updates until a resolution is reached. Collaborate with team members to share best practices. Maintain service level expectations around number of cases, average call time, and customer satisfaction. Perform additional tasks and project as requested/assigned by management. Requirements Bachelor's Degree and 1 yearcomparable work experience or equivalent. Customer service experience, including confidence in written/verbal communication skills. Independent problem solving and analytical skills. Familiarity/proficiency with the following: Internet technology and web browsers Microsoft Office Suite (Outlook, Teams, Excel) Typing, quickly and accurately Time management skills and ability to adapt to changing work conditions. Financial planning experience is helpful but not required.,