People Customer Cloud Support LTIMindtree Limited

About LTIMindtree Limited

Job Description

Incident Management

• Troubleshoot and resolve platform application issues related to configuration and integrations
• Collaborate with internal teams and external partners to ensure timely resolution of incidents

Service Requests

• Execute configuration changes for new integrations email management and template creation
• Support business teams with platform setup and customization requests

Problem Management

• Conduct Root Cause Analysis RCA for recurring incidents and document findings
• Recommend and implement preventive measures to reduce future occurrences

Monitoring

• Monitor APIs workflows and data extracts to ensure platform performance and data accuracy
• Proactively identify and address anomalies or performance issues

Data Fixes

• Perform data corrections and compliance related updates including DSAR Data Subject Access Requests

Enhancements

• Support onboarding of new partners and connectors
• Assist in the development and deployment of new dashboards and reporting tools

Required Skills Qualifications

• Bachelors degree in Computer Science Information Systems or a related field
• Specialist or having work experience in customer data platform in any of CDP tools like Epsilon Adobe Salesforce
• Work experience with developing and managing API integrations with all data consumers in client side for marketing needs
• Specialist in Data bricks architecture with mandatory 23 yrs of experience in supporting and analyzing large datasets to identify trends patterns and provide insights
• Proficiency in SQL management and experience in maintaining reporting and analytics
• Candidate should have good experience in Service Management handling Major Incident Management and release management for customers
• Collaborate with cross functional teams to understand business requirements and deliver solutions on data needs
• Analyzing data from various data sources including structured and unstructured data including PII data from customer first party data system
• Knowledge in Power BI Tableau integrations and upstreamdownstream integrations
• Developing dashboards and ensure data accuracy and reliability in all reporting
• Experience with cloud platform and understanding of data governance and security best practices
• Experience in analyzing data errors and apply fixes by maintaining data quality standards
• Coordinate with Data scientists and implement machine learning models on Data bricks platform
• Implement data lake solutions and provide insights on optimized data storage solutions
• Proficiency in Data bricks workflow schedulers and
• Effectively communicate to stakeholders and influence the decisions based on data insights
• 3 years of experience in software support customer data platforms Epsilon People Cloud
• Strong understanding of customer data management campaign operations and platform configuration
• Experience with incident and problem management tools eg ServiceNow Jira
• Familiarity with API monitoring workflow automation and data extract processes
• Excellent analytical communication and collaboration skills